Address Rebsubmission Reminder
about 5 years ago
– Thu, Apr 11, 2019 at 01:54:23 AM
Hi Unkindled,
Thank you to everyone that has resubmitted their address so far. We want to take the time to reiterate our request from March 27th for those which are yet to resubmit your addresses.
The time has come for all backers to resubmit their addresses on BackerKit.
To do so, simply log in to your BackerKit account. Upon doing so you’ll see the ‘Shipping’ tab for this project which will need to be filled in.
If you’re uncertain of how to access your BackerKit account click here and enter the Kickstarter email you used to pledge to this campaign with. You’ll then be sent a link which will grant you access to your BackerKit account.
All backers have received an email requesting a resubmission of address, this is to ensure all backers are aware of the action required.
If you need to change the country you reside in please submit an enquiry request by clicking the button at the bottom of this page.
We request that all backers resubmit their addresses by Wednesday April 24th. Please note that there will be a chance to change your address before fulfilment commences. As stated here we need to ensure that all the shipping information we have is as accurate as it can be as early as possible.
All addresses must have been resubmitted by Wednesday June 5th. Failure to do so will result in backers not receiving their rewards.
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On Monday we announced a new Kickstarter Campaign and want to take this moment to allay any concerns from backers that this in any way effect us producing and delivering Dark Souls™: The Board Game Wave 3 & Wave 4.
We are fully committed to delivering your Stretch Goals, and the retailer add-ons.
Wave 3 is still expected to arrive with our backers during Quarter 4 of 2019, with the caveat that depending on where you are in the world shipping times can vary greatly. Click here for our most recent Wave 3 Update.
Wave 4 is still expected to arrive with our retailer backers between late Quarter 4 2019 and early Quarter 1 2020. Click here for our most recent Wave 4 Update.
Address Resubmission Update - Please Resubmit Your Address
about 5 years ago
– Thu, Mar 28, 2019 at 01:03:12 AM
Hi Unkindled,
This update is extremely important, we request that all backers read it carefully and follow the instructions.
The time has come for all backers to resubmit their addresses on BackerKit.
To do so, simply log in to your BackerKit account. Upon doing so you’ll see the ‘Shipping’ tab for this project which will need to be filled in, then click 'Submit My Address' on the pop up that appears and lastly click 'Place My Order'.
If you’re uncertain of how to access your BackerKit account click here and enter the Kickstarter email you used to pledge to this campaign with. You’ll then be sent a link which will grant you access to your BackerKit account.
Alongside this update all backers will be receiving an email requesting a resubmission of address, this is to ensure all backers are aware of the action required. These emails will begin being sent shortly after this update has been published. Note that due to the quantity of emails which need to be sent they will be sent in batches, rather than all at once.
If you need to change the country you reside in please submit an enquiry request by clicking the button at the bottom of this page.
We request that all backers resubmit their addresses by Wednesday April 24th. As stated here we need to ensure that all the shipping information we have is as accurate as it can be as early as possible.
If you're likely to have moved address between now and when fulfilment begins, simply put the address you're currently at. Alternatively, if you’re unsure of exactly where you’ll be we recommend you enter an address that you know won’t be changing such as a family, friend, or workplace. Note that there will be a chance to change your address before we lock in addresses and fulfilment commences.
All addresses must have been resubmitted by Wednesday June 5th. Failure to do so will result in backers not receiving their rewards.
Address Resubmission Information & Wave 3 Progress Update 3
about 5 years ago
– Thu, Mar 14, 2019 at 12:55:37 AM
Hi Unkindled,
Before we jump into the progress on the Wave 3 & 4 content, we’re going to cover what is going to be happening regarding updating addresses.
To start, we want to make it clear that backers don’t need to make any changes to their addresses just yet. We’ve been working with BackerKit to set the system up ready for all the address submissions we’ll be requesting from our backers.
All backers will be required to resubmit their addresses. The reason for this is a simple one, during the fulfilment of Wave 2 there was a higher than expected volume of returns that came back to SFG HQ, the vast majority of which were due to incorrect addresses. With Wave 3 being sent out to all backers, rather than just those which ordered add-on content we need to ensure that all the shipping information we have is as accurate as it can be, as early as possible.
We’re aware that between now and when fulfilment begins backers may well have relocated, and there will be plenty of opportunity to change addresses as we move closer to fulfilment.
Once BackerKit have finished their work on the system side an email will be sent out to all backers requesting them to resubmit their address. We’ll also put out a Kickstarter update reminding backers that the address submission is required, and the date it is required by. We anticipate starting this process by the end of this month, so keep your eye out for updates here and on your inboxes.
Hopefully that clarifies the process behind the updating of addresses, let’s move on to the progress with the stretch goal content. We had some packages arrive at SFG HQ this morning, the contents of which were revised white box samples. One of which included the Phantoms expansion miniatures we’d been waiting for, great news!
Updated Content
Phantoms Expansion (Invaders + Summons)
Design and Development: Complete
Tooling: In Progress - Samples for Ruined Aflis, Xanthous King Jeramiah and Armourer Dennis arrived later than expected, eventually arriving at SFG HQ this morning. These miniatures will now go through quality control before giving sign off that they’re ready for a final sample.
Graphical Assets: Complete
Final Sample: In Progress – Awaiting sign off for the 3 miniatures mentioned above.
Wave 3 – Stretch Goals, Vordt and Tile Set
Character Expansion (Player Characters + Armour Sets)
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: In Progress - Artwork has been provided, this is now being prepped to produce final samples.
Iron Keep Expansion
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: In Progress - Artwork has been provided, this is now being prepped to produce final samples.
Explorers Expansion
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: In Progress - Artwork has been provided, this is now being prepped to produce final samples.
Darkroot & Iron Keep Tile Set
Design and Development: Complete
Graphical Assets: In Progress - Pre-production samples of tiles have now been approved. It is likely that a final production sample will need to be sent over for approval.
Final Sample: In Progress - Artwork has been provided, this is now being prepped to produce final samples.
Metal Aggro Coin
Tooling: Complete
Final Sample: Complete
Vordt of the Boreal Valley
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: Complete
Wave 4 – Retailer Bonus Unlocks
The Last Giant
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: Not Started - Will be combined with Manus and Executioner’s Chariot samples.
Manus, Father of the Abyss
Design and Development: Complete
Tooling: In Progress - Sculpt has been sent to our manufacturing partner, they will now make modifications to ensure the sculpt is ready for production.
Graphical Assets: In Progress - Complete excluding the box layout which is pending a die-line from the supplier.
Final Sample: Not Started - Pending completion of tooling and graphical assets.
Executioner's Chariot
Design and Development: Complete
Tooling: In Progress - Sculpt has been sent to our manufacturing partner, they will now make modifications to ensure the sculpt is ready for production.
Graphical Assets: In Progress - Tile complete. Other assets pending completion of tooling.
Final Sample: Not Started - Pending completion of tooling and graphical assets.
Updates to Our Customer Support System
As you may have read here we’ve updated out customer support system. If you have a query for our customer support team, please submit an enquiry request by clicking the button at the bottom of this page.
Wave 3 Progress Update 2
about 5 years ago
– Thu, Feb 28, 2019 at 01:13:22 AM
Hi Unkindled,
We’re back with another update on the progress of Waves 3 and 4. From this point forward we’ll start the breakdown with the expansions which have been updated.
With Chinese New Year now over we expect to see much more movement in regard to receiving samples going forward.
Updated Content
Character Expansion (Player Characters + Armour Sets)
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: In Progress - Artwork has been provided, this is now being prepped to produce final samples.
Phantoms Expansion (Invaders + Summons)
Design and Development: Complete
Tooling: In Progress - Samples for Ruined Aflis, Xanthous King Jeramiah and Armourer Dennis are expected to arrive for SFG approval this week.
Graphical Assets: Complete
Final Sample: In Progress – Awaiting samples of the 3 miniatures mentioned above.
Iron Keep Expansion
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: In Progress - Artwork has been provided, this is now being prepped to produce final samples.
Explorers Expansion
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: In Progress - Artwork has been provided, this is now being prepped to produce final samples.
Darkroot & Iron Keep Tile Set
Design and Development: Complete
Graphical Assets: In Progress - Pre-production samples of tiles have now been approved. It is likely that a final production sample will need to be sent over for approval.
Final Sample: In Progress - Artwork has been provided, this is now being prepped to produce final samples.
Wave 3 – Stretch Goals, Vordt and Tile Set
Metal Aggro Coin
Tooling: Complete
Final Sample: Complete
Vordt of the Boreal Valley
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: Complete
Wave 4 – Retailer Bonus Unlocks
The Last Giant
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: Not Started - Will be combined with Manus and Executioner’s Chariot samples.
Manus, Father of the Abyss
Design and Development: Complete
Tooling: In Progress - Sculpt has been sent to our manufacturing partner, they will now make modifications to ensure the sculpt is ready for production.
Graphical Assets: In Progress - Complete excluding the box layout which is pending a die-line from the supplier.
Final Sample: Not Started - Pending completion of tooling and graphical assets.
Executioner's Chariot
Design and Development: Complete
Tooling: In Progress - Sculpt has been sent to our manufacturing partner, they will now make modifications to ensure the sculpt is ready for production.
Graphical Assets: In Progress - Tile complete. Other assets pending completion of tooling.
Final Sample: Not Started - Pending completion of tooling and graphical assets.
Updates to Our Customer Support System
As you may have read here we’ve updated out customer support system. If you have a query for our customer support team, please submit an enquiry request by clicking the button at the bottom of this page.
We have had feedback that there have been some issues regarding the capcha when submitting an enquiry. This issue seems to occur more frequently when using a mobile device, so we would advise using a PC if you have access to one. We are hoping to resolve this issue as soon as possible and will notify once a fix is in place, thank you for your patience.
Wave 3 Progress Update 1
about 5 years ago
– Wed, Feb 13, 2019 at 11:35:00 PM
Hi Unkindled,
We’re back with an update on the Wave 3 and Wave 4 content. This is all laid out as it was in our previous update, and this is the format the updates will continue in. If a section contains updated information ‘Updated’ will be placed after the header.
Once all areas are marked as complete, we’ll add some photos of the final sample for you all to see.
Wave 3 – Stretch Goals, Vordt and Tile Set
Character Expansion (Player Characters + Armour Sets)
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: In Progress - White samples received. Artwork to be provided so a final sample can be created after Chinese New Year.
Phantoms Expansion (Invaders + Summons)
Design and Development: Complete
Tooling: In Progress - Ruined Aflis, Xanthous King Jeramiah and Armourer Dennis have all been retooled after flaws in the miniatures showed during quality assurance checks. We’re awaiting the sample of these 3 miniatures to arrive for SFG approval.
Graphical Assets: Complete
Final Sample: In Progress – Awaiting samples of the 3 miniatures mentioned above. White samples received. Artwork to be provided so a final sample can be created after Chinese New Year.
Iron Keep Expansion
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: In Progress - White samples received. Artwork to be provided so a final sample can be created after Chinese New Year.
Explorers Expansion
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: In Progress - White samples received. Artwork to be provided so a final sample can be created after Chinese New Year.
Metal Aggro Coin
Tooling: Complete
Final Sample: Complete
Vordt of the Boreal Valley
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: Complete
Darkroot & Iron Keep Tile Set - Updated
Design and Development: Complete
Graphical Assets: In Progress - Pre-production samples of tiles have now been approved. It is likely that a final production sample will need to be sent over for approval.
Final Sample: In Progress - Now that approval on the pre-production sample has been granted this will move on to the creation of the final sample, which will begin after Chinese New Year.
Wave 4 – Retailer Bonus Unlocks
The Last Giant
Design and Development: Complete
Tooling: Complete
Graphical Assets: Complete
Final Sample: Not Started - Will be combined with Manus and Executioner’s Chariot samples.
Manus, Father of the Abyss
Design and Development: Complete
Tooling: In Progress - Sculpt has been sent to our manufacturing partner, they will now make modifications to ensure the sculpt is ready for production.
Graphical Assets: In Progress - Complete excluding the box layout which is pending a die-line from the supplier.
Final Sample: Not Started - Pending completion of tooling and graphical assets.
Executioner's Chariot
Design and Development: Complete
Tooling: In Progress - Sculpt has been sent to our manufacturing partner, they will now make modifications to ensure the sculpt is ready for production.
Graphical Assets: In Progress - Tile complete. Other assets pending completion of tooling.
Final Sample: Not Started - Pending completion of tooling and graphical assets.
Updates to Our Customer Support System
As you may have read here we’ve updated out customer support system. If you have a query for our customer support team, please submit an enquiry request by clicking the button at the bottom of this page.
We understand those that may be frustrated from having not received a resolution from an enquiry that was sent in upwards of a month ago having to resubmit a query. We hear you, but a consistent level of information is the only way we can ensure a higher standard of support can be achieved, and outstanding tickets from the current system simply don’t provide what is required.
