Wave 3 Shipping Update
5 months ago
– Thu, Oct 31, 2019 at 12:59:34 AM
In the last update, we confirmed Wave 3 had set sail.
In fact, some of you have already received tracking numbers.
Keep an eye on your emails, because the rest will be going out soon!
To give you an idea just how soon, let’s take a look at where your rewards are right now:
CONTI CONQUEST and MOL CHARISMA carried Stretch goals, Vordt and the Tile Set.
CONTI CONQUEST arrived at port and the rewards were taken to the fulfilment hub.
As of yesterday morning, your fulfilment hub, Quartermaster, started sending out those rewards!
MOL CHARISMA and HANOI BRIDGE (the boat carrying Language Copies and Retail Units) are still on the water.
For a reminder on when the boats are due to arrive, check out the table in Update #192.
ITAL MELODIA carried Stretch goals, Vordt, the Tile Set, Language Copies and Retail Units.
The boat has arrived at port and your rewards have cleared customs.
Your fulfilment hub, Aetherworks, will start sending out your rewards later this week!
United Kingdom, Europe and Rest of World
OOCL UNITED KINGDOM and EVER GOLDEN are both carrying Stretch goals, Vordt, Tile Set, Language Copies and Retail Units.
Right now, these boats are still on the water.
(Check out the table in our last update for a reminder on when they’re due to arrive.)
Your fulfilment hub, 3PL, will start sending out your rewards at the end of next week!
Your fulfilment hub, VFI, will start sending out rewards at the end of this week!
Want To Watch Your Boat?
To watch a boat, visit www.myshiptracking.com and enter the boat name into the search bar.
Need To Get In Touch?
Visit our support hub
Wave 3 Has Set Sail
6 months ago
– Tue, Oct 15, 2019 at 01:31:58 AM
Here’s what’s happening:
Want to watch your boat?
Visit www.myshiptracking.com and enter the boat name into the search bar.
So you can copy and paste them into the search bar, here are those boat names again:
- CONTI CONQUEST and MOL CHARISMA for the USA and Canada
- OOCL UNITED KINGDOM and EVER GOLDEN for United Kingdom
- ITAL MELODIA for Australia
Based in Asia?
Because they travelled by road, your rewards have arrived at the fulfilment hub.
Right now, the hub are packing your rewards.
We’ll update you when they’re ready to start sending them out.
So What Happens Next?
After they arrive at port, the rewards need to pass through customs, then travel to the fulfilment hub.
This usually takes around 7 days.
(And how fast it happens depends on how busy the port is.)
Once the rewards reach the hub, the hub will unload the containers and take inventory.
After that, they’ll start shipping your rewards out to you.
Fulfilment Hub Details
Want to know which fulfilment hub will be sending out your rewards?
Find out here: Update #189
Need To Get In Touch?
Visit our support hub
Wave 3: Manufacturing Update
7 months ago
– Wed, Sep 18, 2019 at 02:42:45 AM
Let’s get straight to it:
On August 19th, we went into detail on estimated Wave 3 fulfilment dates.
(To give you a rough idea of when to expect your rewards.)
As it says in the update, those dates were based on information we had at the time.
This week, we received our own update:
There’s a minor manufacturing delay.
Which is why the manufacturing stage is both great and not-so-great.
Great, because it means your rewards will soon be on their way to you.
Not-so-great because, once we reach this stage, there’s only so much of the process we can directly control.
Our Logistics wizards have worked their magic to keep any impact on you to an absolute minimum.
The Good News
We’re still on track for Wave 3 to be fulfilled worldwide by the end of November 2019.
(When your order is ‘fulfilled’, that means your local delivery company has sent your reward to your address.)
What’s changed are the collection dates, i.e. the dates that rewards will be collected from the manufacturer:
All rewards for the USA, Asia, Australia, Canada, Europe and the United Kingdom will now be collected from the manufacturer by the end of September.
So, What Happens Next?
You may remember the dates we gave you on August 19th weren’t collection dates, but fulfilment dates.
Because of the manufacturing delay, we can’t yet give you updated fulfilment dates.
So, let’s run through what happens next:
When manufacturing is done, your rewards will be ready for collection.
(These are the ‘collection dates’ detailed above.)
After they’ve been collected, your rewards will be taken to port and loaded onto boats.*
(This whole process takes about a week.)
As soon as your rewards are on the boat and in the sea, we’ll be able to give you another update.
*If you’re based in Asia, your rewards will travel by road rather than by sea. We’ll update you as soon as they arrive at your local delivery hub.
Wave 3: Address Deadline This Friday (August 30th)
7 months ago
– Wed, Aug 28, 2019 at 01:08:00 AM
This isn't a full update, we just want to remind everyone that your address absolutely needs to be up-to-date by August 30th which is this Friday. We'll be sending out a reminder via Backerkit tomorrow, but we wanted to let everyone know here as well, with a walkthrough of how to do it.
How to update your address
STEP ONE: Request your Backerkit page via this link.
STEP TWO: Check your email for a link to your Backerkit confirmation page. It'll be titled "Recover your Backerkit account"
STEP THREE: You'll be taken to the page pictured below; just click the "View Confirmation" button as circled.
STEP FOUR: On the confirmation page, check if your address is correct. If it is, that's where your rewards will ship to. If your address is correct, you do not need to enter your details again.
If your address isn't correct, click "Edit Shipping Info" to being updating your information. (If "Edit Shipping Info" doesn't show up, skip to "Alternate Ways To Update Address" further down the update.)
STEP FIVE: Fill out the forms with your current shipping address.
- NOTE: You may receive a pop-up which says "We cannot validate your address. Please submit your address or change it." All that means is it wants you to double check you're happy with the shipping details you're submitting. Click "Submit Address" to validate.
Alternate Way To Update Address
There's a chance that when you get to STEP FOUR, the button for "Edit Shipping Info" is missing. If your details look correct, you don't need to do anything and you don't need to re-enter your details. If you do need to edit your details and cannot edit them via Backerkit, please get in contact with the SFG Support Team via the Support Hub, and we'll change it manually.
You only need to contact the Support Team if your address needs updating and you can't do it via Backerkit.
Once more, just in case. You have until Friday, August 30th to make sure your address is up-to-date in Backerkit. If your address is incorrect, it will be shipped to the incorrect address. If your address is incomplete, it won't ship at all. We're really close to everyone getting their Wave 3 rewards, and we don't want anyone to not get them due to an out-of-date address.
Wave 3: Address Deadline, Fulfilment Hubs & Shipping Times
8 months ago
– Tue, Aug 20, 2019 at 02:01:52 AM
We’ve got just a small update today to discuss updating your shipping address. Now that we’re so close to fulfilment, we have a deadline for when we need your updated addresses. That date is August 30th, so just under two weeks away.
We’ve heard your feedback about enforcing address changes. We want to be clear here that while it is imperative that addresses are as up-to-date as possible, we aren’t seeking to punish anyone for missing an update. Our goal is to ensure that we are able to provide everyone with their rewards.
How it works is that if you don’t update your address by August 30th, we won’t be able to get your details to our fulfilment partners in time and that means your rewards might get shipped out to an incorrect address. We can’t replace orders that have shipped out to incorrect addresses; if they get returned we can certainly attempt to ship them to the correct address, but if they’re shipped to the wrong address and not returned, we’re afraid we can’t replace them because they were shipped to the most up-to-date address we had at the time.
We really want to stress the importance of having your address correct and up-to-date on our end. To update it, all you need to do is submit a ticket via our SFG Support Hub and we’ll make sure everything’s up to date. If you’re not sure if your address is correct, there’s no harm in submitting a ticket so our Support Team can check.
We’re so close to getting Dark Souls Wave 3 to everyone that we have estimated fulfilment times for everyone, so you can get a rough idea of when to expect your rewards, but before we give you that info we wanted to clarify which countries are being fulfilled by which hubs, so you know where your rewards are coming from!
- Fulfilment to Asia will be handled by VFI
(China, Hong Kong, Indonesia, Japan, Republic of Korea, Macao, Malaysia, the Philippines, Singapore, Taiwan, Thailand, Viet Nam)
- Fulfilment to Australia and New Zealand will be handled by Aetherworks
- Fulfilment to Canada will be handled by Snakes & Lattes
- Fulfilment to United Kingdom, EU and Rest of World (RoW) will be handled by 3P Logistics
(Andorra, Argentina, Austria, Bahrain, Belarus, Belgium, Bolivia, Brazil, Brunei Darussalam, Bulgaria, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Guam, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jersey, Kuwait, Laos, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Mozambique, Netherlands, New Caledonia, Norway, Pakistan, Peru, Poland, Portugal, Reunion, Romania, Russian Federation, Saint Pierre and Miquelon, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Virgin Islands)
We’ll have some more solid info with dates and time frames in our next update, but we didn’t want to leave you with nothing, so here’s a rough guide of when you can expect your rewards to arrive at their hubs and when fulfilment is expected to be complete.
Please note that “fulfilment complete” means that the hub has shipped out all the rewards, but not necessarily when they’ll get to you. Please also keep in mind that these are our best estimates based on the information we currently have but if anything changes, we’ll let you know.
- Rewards arrive at hub in early September
- Fulfilment complete by the end of September
Australia and New Zealand
- Rewards arrive at hub by the end of September
- Fulfilment complete in early October
Canada (Snakes & Lattes)
- Rewards arrive at hub in early October.
- Fulfilment complete by the end of October.
UK, EU and RoW (3PL Logistics)
- Rewards arrive at hub in early October
- Fulfilment complete by the end of October
USA (Quartermaster Logistics)
- Rewards arrive at hub by the end of October
- Fulfilment complete by the end of November
We can’t wait for everyone to receive their Wave 3 rewards, and we want to make sure everyone gets them. To repeat, the final cut-off date to update your address to receive your Dark Souls Wave 3 rewards is Friday August 30th.