Dark Souls™ - The Board Game

Created by Steamforged Games Ltd

Dark Souls™ - The Board Game is a strategically challenging, deeply immersive combat exploration game for 1-4 players.

Latest Updates from Our Project:

Wave 2 Shipping, Fulfilment, Returns & Canadian Post Strikes Impact
13 days ago – Tue, Dec 04, 2018 at 01:05:43 AM

Hi Unkindled,

This week there is a change from the format of our last few updates to cover some specific issues that have arisen regarding shipping and returns.

Last Friday (23rd of November) we sent out an email to backers who had their Wave 2 packages returned to SFG HQ. Feedback to these emails suggests an alarmingly high rate of backers not receiving tracking numbers for their orders, this feedback is also present in the comments with the packages currently arriving with backers in the EU.

Based on this feedback, we undertook an investigation as to why the tracking information for packages isn’t making its way to backers. We have established the issue, and this is now being addressed. This investigation has led to a small delay in getting all the remaining Wave 2 EU orders out.

The initial date of completion was given as the 23rd November. Following these issues, our aim is now to have the rest of these EU orders sent out by the end of this week (7th December), if we have no further issues regarding the tracking information. Backers for orders from this point forward will receive tracking information via email. We will continue to monitor these orders to ensure correct tracking information is being sent throughout this process.

At the time of posting this update we are aware of a current issue with the click-through link provided in the emails containing tracking information. Engineers are currently working to resolve the issue. While waiting for this issue to be resolved you can follow this link, and simply paste your tracking number in to track your package.

Due to the feedback regarding tracking information an email is being sent out to those affected by the package returns offering to ship their Wave 2 package back out, free of charge. This does require action from those which have been affected. If you received one of these emails, please reply with the requested information as soon as possible. All backers for which we have had returns arrive at SFG HQ (to the present date) have been contacted.

The final complication we must discuss regarding shipping relates to the recent Canada Post rotating strikes which began on the 22nd of October. All packages to Canadian backers were sent from the hub by the 19th of October. This means it is likely some of our Canadian backers will experience a delay in receiving their Wave 2 packages due to the Canada Post strikes.

Apologies for the delays and concerns caused by the matters covered in this update. We will continue to update on the progress of the remaining EU orders as we move forward. Please let us know if you have any further issues with tracking information, so we can implement any alterations as soon as possible.

Wave 2 Shipping & Fulfilment – Update 5
about 1 month ago – Thu, Nov 15, 2018 at 12:25:01 AM

Apologies for the gap between this update and the last, we’ve been working away to resolve an issue with some of our shipments to EU backers… and we finally have some news for you!

Container Shipping  

As was covered in our previous update all the shipping containers arrived safely at their destinations and were collected by our shipping partners. Complete.

Fulfilment  

This section concerns the shipping of individual parcels to backers directly, once the shipping container has been unloaded and organised.

United Kingdom  

  • All packages to backers in the United Kingdom sent. Complete.
  • All packages to backers in the Rest of World sent. Complete.

United States  

  • All packages to backers in the United States sent. Complete.

Canada  

  • All packages to backers in Canada sent. Complete.  

Asia  

  • All packages to backers in Asia sent. Complete.

Australia  

  • All packages to backers in Australia sent. Complete.

European Union  

  • There was a delay caused by a scheduling complication with the EU hub. Orders containing three items or less were fulfilled by the UK hub, which is why there was no delay to them. To prevent any further delay to the rest of our EU backers these orders will be sent from the UK hub, and are due to complete November 23rd. In Progress.

If you are in a territory marked as complete and, if after 14 days, you are yet to receive your Wave 2 order please contact support@steamforged.com. We’ve increased the size of our support team to handle the current level of traffic to our support team and decrease response times. However, please bear with us while awaiting a response.

Wave 2 Shipping & Fulfilment - Update 4
2 months ago – Fri, Oct 12, 2018 at 02:45:23 AM

This update focuses on the Wave 2 Shipping & Fulfilment! Good news! All the Shipping Containers have safely arrived at their destination and have been collected by our Shipping Partners.

Container Shipping  

This section concerns the large shipping containers you see on the back of lorries and on ships. These make their way to warehouses and hubs where they are unloaded before product is sent to backers.

UK - Delivered 
EU - Delivered 
US - Delivered
Canada - Delivered 
Australia – Delivered 
Asia – Delivered 

Fulfilment

This section concerns the shipping of individual parcels to backers directly, once the shipping container has been unloaded and organised.

UK

  • All UK packages sent. Complete.
  • EU packages containing three items or less have all been sent. Complete.
  • Remaining Rest of World orders (outside of the territories listed below) are in progress and should be completed within the next few days. In Progress.

United States

  • Fulfilment is in progress and should be completed within the next few days. In Progress.

Canada

  • Fulfilment is in progress and should be completed next week. In Progress. 

European Union

  • Due to other large fulfilment projects beyond SFG’s control, the European Shipping Hub has delayed shipping until late October. We apologise on their behalf for this delay. Delayed.

Asia

  • Fulfilment in progress, we are awaiting an estimated date of completion. In Progress.

Australia

  • Fulfilment in progress, we are awaiting an estimated date of completion. In Progress.
If you are located in a territory marked as complete and, if after 14 days, you are yet to receive your Wave 2 order please contact support@steamforged.com

Wave 2 Shipping & Fulfilment - Update 3
3 months ago – Mon, Sep 17, 2018 at 10:43:40 PM

SFG Giblin here! Apologies for this update not coming out on Friday when the Project Manager sent it through to me. That's entirely on me, I'll be back in the comment section from tomorrow to answer any questions you may have, but you may also have seen SFG Dooley in there too in my absence

This update will focus on Wave 2 Shipping & Fulfilment! If you digest information easier in a table format then follow the link below:  

> > Click here to view the Container Shipping Table < <

Container Shipping

This section concerns the large shipping containers you see on the back of lorries and on ships. These make their way to warehouses and hubs where they are unloaded before product is sent to backers.

UK - The 2 remaining containers (remaining Black Dragon Kalameet, Gaping Dragon, Old Iron King, and Guardian Dragon) have been delivered and unloaded.

US - The 5th, 6th and 7th containers (remaining Black Dragon Kalameet, Gaping Dragon, Old Iron King, and Guardian Dragon) are behind schedule having only arrived at port yesterday (original ETA 10th September). It will take approximately 7 for these containers to clear customs and be delivered to the hub, giving an updated ETA at the hub of September 21st.  

EU - The container for the EU hub has confirmed to have sailed to the original schedule. ETA for delivery to the hub remains September 30th  

Canada - The container for the Canadian hub is in transit and is due at port next week. ETA for delivery to the hub remains September 27th.  

Australia - The container for the Australian has arrived at port. The original September 10th ETA has not been met as the container is still undergoing customs clearance. We expect this to have finished by Monday, giving a new ETA to the hub of September 21st.

Asia - The container for the Asian hub has been delivered.

Fulfilment

This section concerns the shipping of individual parcels to backers directly.

UK  

  • Orders containing a combination of the Darkroot Expansion, Extra Dice Pack, Asylum Demon, Black Dragon Kalameet and The Four Kings have been dispatched to backers (UK, RoW, and EU orders bring fulfilled from the UK hub*) 
  • Fulfilment of remaining Wave 2 orders for UK, RoW, and applicable EU orders* has started. This is expected to complete by September 28th. 

* Depending on the number of products ordered, several EU orders, and all orders to countries outside the fulfilment hub territories will be shipped from the UK hub. As a general guideline, EU orders containing 3 or less items will be shipped from the UK hub, but this may vary depending on the destination country and purchased items.

US

  • Orders containing a combination of the Darkroot Expansion, Extra Dice Pack and Asylum Demon have been dispatched to backers.
  • Fulfilment of orders containing a combination of Black Dragon Kalameet or The Four Kings (plus any expansions from previous containers) will begin dispatch from the US hub from September 17th.
  • Fulfilment of all remaining US Wave 2 orders will begin approximately 1 – 2 weeks after the final 2 containers have been delivered, meaning delivery will begin from the last week of September/early October. 

Asia 

  • Fulfilment of orders from the Asian hub is scheduled to start from September 24th. 

EU 

  • We estimate fulfilment to begin from the EU hub approximately 1 – 2 weeks after receipt of the container (early to mid October) 

Canada

  •  We estimate fulfilment to begin from the Canadian hub approximately 1 – 2 weeks after receipt of the container (early to mid October) 

Australia 

  • We estimate fulfilment to begin from the Australian hub approximately 1 – 2 weeks after receipt of the container (late September to mid October) 

Wave 2 Shipping & Fulfillment - Update 2
4 months ago – Thu, Aug 30, 2018 at 12:41:46 AM

Hi Unkindled!

SFG Giblin here! I've been in and out of the comments section of the Kickstarter the past few weeks, hopefully if you're a regular there you've seen me posting and hopefully I've been able to answer your questions! Whilst I've not been able to answer every individual question hopefully the knowledge is spreading and with Kickstarter's new 'reply' feature it's far easier to engage with you directly.

This update will focus on Wave 2 Shipping & Fulfilment! If you digest information easier in a table format then follow the link below:

> > Click here to view the Container Shipping Table < <

Container Shipping

This section focuses on the containers being sent from the Factory in China to the Shipping Hubs around the globe.

United Kingdom (UK)

  • The 2 remaining containers (remaining Black Dragon Kalameet, Gaping Dragon, Old Iron King, and Guardian Dragon) are now in transit following the disruption caused by tropical storm Jongdari. They are on-track for delivery to the hub on September 10th.

United States (US)

  • The 4th US container (The Four Kings, Black Dragon Kalameet) has been received at the US hub.
  • The 5th, 6th and 7th containers (remaining Black Dragon Kalameet, Gaping Dragon, Old Iron King, and Guardian Dragon) are now in transit following the disruption caused by tropical storm Jongdari. They are on-track for delivery to the hub on September 10th.

European Union (EU)

  • The container for the EU hub has been collected from the factory. The vessel is due to sail later this week, with an ETA for delivery to the hub of September 30th – slightly later than originally estimated by our carrier.

Canada

  • The container for the Canadian hub is in transit. ETA for delivery to the hub is September 27th – slightly later than originally estimated by our carrier.

Australia

  • The container for the Australian hub is in transit. ETA for delivery to the hub is September 10th.

Asia

  • The container for the Asian hub has yet to be collected from the factory. As this container will be travelling by road, the transit time is days rather than weeks, giving an ETA at the hub of early September – slightly later than originally estimated.

Fulfilment

This section focuses on the Hubs sending product to Backers directly.

United Kingdom (UK)

  • Orders containing a combination of ONLY the Darkroot Expansion and Extra Dice Pack for EU and rest of world backers being fulfilled from the UK hub* have been dispatched.
  • All UK orders containing a combination of Asylum Demon, Black Dragon Kalameet and The Four Kings (plus the Darkroot Expansion or Extra Dice Pack from the previous containers) have been dispatched.
  • Orders containing a combination of Asylum Demon, Black Dragon Kalameet and The Four Kings (plus the Darkroot Expansion or Extra Dice Pack from the previous containers) for EU and rest of world backers being fulfilled from the UK hub* are in the process of being dispatched. Current estimates are that this will be finished early next week.
  • Once the remaining 2 containers have been delivered, any outstanding Wave 2 orders will begin shipping from the hub from September 17th. This will be largest batch of orders and is expected to take 2 – 3 weeks to complete.

United States (US)

  • Orders containing a combination of the ONLY Darkroot Expansion, Extra Dice Pack and Asylum Demon have been dispatched to backers.
  • Due to a larger than expected fulfilment queue at the US hub, the original fulfilment ETA for The Four Kings and Black Dragon Kalameet will not be met. The new ETA provided for these orders is September 10th. We understand this is disappointing and are working closely with the hub to reduce this where possible.
  • We will update on the fulfilment commencement date of all remaining orders in a later update. We first need to clarify if the above delay will impact the upcoming fulfilment of remaining orders.

European Union (EU)/Canada/Asia/Australia

  • No fulfilment currently taking place.
  • We are working with the hubs to book fulfilment windows. More information will be provided in a future update.

Still Unsure?

Several backers have been contacting the team for clarification on split shipping. As outlined in Update 171. A Wave 2 order will only be shipped once all items included in the order have been delivered to the hub. Here are a few example orders (names changed of course!) shipping from the US hub to help explain:

  • Alex ordered the Darkroot Expansion. His order will therefore have been dispatched (see above on US fulfilment). This should have been delivered or is currently on its way.
  • Abby ordered the Darkroot Expansion, and Black Dragon Kalameet. The most recently received container included Black Dragon Kalameet, meaning her order is now eligible to ship, and both items will be dispatched in the next 2 – 3 weeks (see above on US fulfilment).
  • Firoz ordered the Darkroot Expansion, Black Dragon Kalameet and Guardian Dragon. As the Guardian Dragon is on one of the containers currently in transit, his order will not ship until mid-September when this container arrives at the US hub.
  • Edward ordered the Darkroot Expansion, Black Dragon Kalameet, Guardian Dragon, Vordt of the Boreal Valley, and the Darkroot and Iron Keep Tile set. His order will be shipped at the same time as Firoz but will not include Vordt or the tile set - these items will be shipped with the Wave 3 Stretch Goals.

*Depending on the number of products ordered, several EU orders, and all orders to countries outside the fulfilment hub territories will be shipped from the UK hub. As a general guideline, EU orders containing 3 or less items will be shipped from the UK hub, but this may vary depending on the destination country and purchased items.