Executioner’s Chariot Now Shipping | Wave 4
over 4 years ago
– Mon, Jun 22, 2020 at 05:15:30 PM
Hi, Retail Backers. Just a quick update to let you know shipping has now started for the Executioner’s Chariot.
Asia, Australia, and New Zealand
If you’re based in Asia, Australia, or New Zealand, your rewards have been sent and are already on their way to you.
United States & Canada
United States fulfilment has been completed and all packages are on their way.
Canadian backers items have been dispatched but will take slightly longer to arrive to due customs clearance.
United Kingdom and Europe
If you’re based in the United Kingdom or Europe, we’re waiting on stock to arrive in the warehouse, it’s expected to arrive on June 24. We will begin shipping on July 1st.
General Update #2: COVID-19
over 4 years ago
– Fri, Mar 27, 2020 at 01:18:48 AM
Hey Retail Backers,
Hope this update finds you all safe and healthy.
We’re touching base to let you know what’s going on at Steamforged Games right now.
On March 23, the United Kingdom was put on lockdown.
That means all SFG staff who can are now working from home.
Luckily, we’ve already got a great internal communication system and are used to working with remote staff and partners.
So, for the most part, things are ticking on as normal.
Sadly, although we want to give you more definite news, it’s still hard to say for certain how the remaining Wave 4 products will be affected, while the coronavirus situation is ongoing.
Your support, patience, and understanding are seriously appreciated as we work out the best way to get your rewards to you with as little delay as possible.
It’s an uncertain time for everyone right now, but the spirit of the tabletop and board gaming community is truly inspiring.
We’ll be back with another update as soon as possible.
Wave 4 | General Update: Covid-19
almost 5 years ago
– Wed, Feb 19, 2020 at 06:30:06 AM
Hi Retail Backers,
As you’ve probably heard, there’s currently a viral outbreak.
The coronavirus, Covid-19, is thought to have hit 24 countries to date. China has been severely affected, which is where our production partners are based.
We won’t know the full extent of the impact on Dark Souls™: The Board Game while the situation is ongoing, but we’re getting regular updates from our partners.
Right now, those partners are operating under restrictions that limit the number of staff allowed to work in one place at a time, which means production in the factories has temporarily stopped.
Although we’re keen to stay on track, the main concern right now is the well being of all involved.
As soon as we have any news for Dark Souls™: The Board Game, we’ll let you know.
Thanks for your patience in the meantime. Stay safe!
Wave 3 Shipping Update 3 | Wave 4 Shipping Update 1
almost 5 years ago
– Fri, Jan 24, 2020 at 11:36:54 PM
Hi Unkindled,
Good news:
Worldwide Wave 3 fulfilment is complete!
We’ve had a small number of returned parcels for each hub and will be reaching out to backers to get these re-sent.
If you haven’t yet received your goods, please get in touch with Support: https://support.steamforged.com/hc/en-us
For regular backers, that’s everything fulfilled!
For retail backers, we’re on to Wave 4...
Wave 4 - Retail
The Last Giant:
We’ve been working hard in the background to get this shipped out. It may even have popped up in your store already.
Right now, all fulfilment is complete except for Canada, which is due to be done by the end of this month.
If you’re a retailer and you haven’t received your stuff by Monday 17 February, let us know.
You can also order The Last Giant from the SFG store using your digital voucher (if you haven’t used it already).
We’ve extended the expiry date for all unused vouchers an extra month, so they’re now valid until 23:59 GMT on February 19 2020.
Executioner’s Chariot:
Based on the information we have right now, we expect to be fulfilling Executioner’s Chariot in the second half of May 2020.
So, if you’re planning on moving before then, please let us know.
Manus Father of the Abyss:
Right now, the date for Manus is pending.
Once Chinese New Year has passed and the factories have reopened, we’ll be able to give you an estimated fulfilment timeline.
Happy Holidays! | A Quick Update from Steamforged Support
almost 5 years ago
– Fri, Dec 20, 2019 at 12:55:25 AM
Hi Unkindled,
Just a quick note from the Steamforged Support team to let you know we’ll be away for the holidays from December 21, 2019.
In the meantime, if you need to submit a support ticket, you can do that here.
Any tickets will be logged in the system and Support will be back to answer them from January 6, 2020.
Have a fantastic break!
